North Vancouver Recreation & Culture (NVRC) aims to meet the needs of the community in its programs, services and events. To help increase access to in-demand pickleball book-a-visit and book-a-court spots, NVRC has created a cancellation notification system to let customers know when spots become available. This is currently a pilot project for pickleball bookings.

How to subscribe to the email notification list

NVRC’s IT team has created a customized solution that allows customers to subscribe to an email notification list. Instructions on how to subscribe to the email list can be found on the Courts page of their website and are also listed below:
1) Login to nvrc.perfectmind.com
2) Click on ‘My Info’ at the top of the page (If you are the primary account member of a family, you will need to pick which account member you want to view after pressing the ‘My Info’ button).
3) At the top of the page, click on the purple ‘Edit’ button.
4) Scroll down the page until you see the ‘Mailing Lists’ section.
5) Toggle the switch beside ‘Pickleball Email Notifications’.
6) Press the purple ‘Save’ button to save the changes.

Customers can also get added to the list by calling NVRC’s call centre at 604-987-7529 or visiting a front desk at any recreation facility.

If you have ever unsubscribed from one of NVRC’s email newsletters in the past, the email notification system may not allow you to receive emails from NVRC. If you have or think you may have unsubscribed, but would like to receive the pickleball notification emails, please use this link to our email newsletter tool and re-enter your name and email to allow you to receive emails from us. You can update your preferences to remove yourself from any newsletters you do not want, but will continue to receive pickleball cancellation notifications.

How notification works

When a pickleball spot or court becomes open, everyone on the list will receive an email notification of the availability. Registration for that spot or court will be on a first-come-first- served basis.

Please cancel if you can’t use your spot.

If you can’t make your pre-booked visit, please cancel so others can sign-up for the spot.

You can cancel your visit in your account, by using the online cancellation request form or by calling 604-987-7529. Visit the registration support page to watch a ‘how to cancel’ video.
NVRC hopes this notification list will result in better access for pickleball players and lead to fewer unused spots or courts. If you would like to provide feedback on this or any other topic, please use the secure online form at nvrc.ca/community-engagement or email CustomerService@nvrc.ca.